Kaqa Center (“we”, “us”, “our”) respects your privacy. This policy explains how we handle personal information when you visit kaqacenterhu.online (the “Website”) or contact us. We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Kaqa Center is the data controller for personal information collected through this Website and our telephone service. You can contact us about privacy at info@kaqacenterhu.online or by calling 0330 520 4172.
2. Information we collect
- Information you give us — such as your name, phone number, email address and details of your mobile needs when you call or email us.
- Call information — the number you call from, and the date, time and length of calls. Calls may be recorded for training, quality and compliance purposes; we will tell you at the start of a call if it is recorded.
- Technical information — our hosting provider automatically records standard server logs (such as IP address, browser type and pages visited) to keep the Website secure and working.
3. How we use your information
- To respond to your enquiry and explain mobile plan options (lawful basis: steps at your request prior to a contract, and legitimate interests).
- To improve the quality of our service and train our staff (legitimate interests).
- To keep the Website secure and prevent misuse (legitimate interests).
- To meet our legal and regulatory obligations (legal obligation).
We will only send you marketing if you have given your consent, and you can withdraw consent at any time.
4. Sharing your information
We do not sell your personal information. We only share it where necessary with:
- service providers who support our business, such as website hosting and telephone services, under contracts that protect your data;
- a mobile provider, only if you ask us to pass your details to them; and
- regulators, law enforcement or other parties where required by law.
5. International transfers
Where any service provider processes data outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses.
6. How long we keep information
We keep personal information only for as long as needed for the purposes above. Enquiry records are normally kept for up to 12 months and call recordings for up to 6 months, unless we need to keep them longer to deal with a complaint or meet a legal requirement.
7. Your rights
Under UK data protection law you have the right to access your personal information, to have it corrected or erased, to restrict or object to its processing, to data portability, and to withdraw consent at any time where we rely on consent. To exercise any of these rights, contact us at info@kaqacenterhu.online. We will respond within one month.
8. Complaints to the regulator
If you are unhappy with how we handle your information, please contact us first so we can try to help. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
9. Cookies
Please see our Cookie Policy.
10. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last updated.